FAQ

Q: How do I know what size to order?

A: No need to worry about size since in every package of SwimEars you will find:

 

– One pair of pre-assembled earplugs with medium sealing gels and a leash

– Two sealing gels size large

– Two sealing gels size small

– Two sealing gels size x-small

– One awesome storage case

 

All of these different sized parts allow you to customise your pair of SwimEars plugs and find the perfect fit for each of your own ears!

 

 

Q: How do I use my SwimEars?

A: On our User Guide page you’ll find answers about how to assemble, use, wear and look after your new pair of SwimEars.

 

 

Q: How do I know which ear plug is for the right ear and left ear?

A: We have color-coded our plugs: Black is designed for the left ear and Teal for the right ear. When trying on SwimEars for the first time we suggest trying them out in front of a mirror and you’ll get the hang of it pretty quickly.

 

 

Q: What size sealing gel should I use?

A: Larger gels will to seal better whereas smaller gels will to let most sound through. Most swimmers prefer to use medium gels which gives the best sound quality while still sealing enough to keep water out. This of course depends on the size of your ear canals. Try the different sizes both on land and in water and you’ll notice the differences. Then it’s as simple as choosing the sealing gel size that works best for you and your needs.

 

 

Q: Do SwimEars block cold air even though the mesh is an open structure?

A: Our SwimEars mesh is an open structure, which does allow some air to flow through it while blocking all water. This is one of the reasons why SwimEars can let so much sound through. If you blow air through the plugs from the gel side, there will be some resistance. This resistance is enough to avoid excessive circulation and will keep the air inside your ear canal warm.

 

 

Q: Do SwimEars work for diving?

A: Yes they do! We have worn them while diving down to 15 meters where they functioned very well. We could equalize the pressure in our ears just like normal. We’ve have positive indications that they could work even deeper have been given some great feedback from professional free divers who has tested SwimEars

 

 

Q: I get a sense of vacuum in my ears when using SwimEars. How do I avoid that?

A: The reason for this issue will most likely be due to the fact that when water enters your ear canal the capillary effect creates a complete seal between the rubber and your skin, creating a sense of vacuum in your ear. We have noticed that this happens more often when using larger ear gels than when using smaller.

To avoid this feeling, you could try the following:

 

1. Go down a Sealing Gel size.
2. When coming up from underwater 'click' your ears, similar to what you do when pressure equalizing.
3. Wiggle the plugs in your ear with your hands a few times. If none of the above helps, this one usually does.

 

 

Q: What material are the plugs made of?

A: All materials used are ROHS classified and thereby free of hazardous substances. Our mesh is made from polyester and all silicone parts are made from skin safe, medical grade silicone.

 

 

Q: Is the acoustic mesh durable?

A: The mesh is a polyester fabric made from ultra-thin fibers. It’s stronger that you would think, so the durability of the mesh itself is not an issue. The most important area is the adhesive strip that goes around the outside of the mesh that secures it to the plugs plastic core. If you’re constantly pushing in the center of the mesh (especially with your nails) the risk of adhesive failing over time increases, which could cause the plugs to leak. Therefore we inform you not to push in the dead center of the mesh when inserting the plugs. Even better is if you can avoid touching the mesh at all.

 

 

Q: My SwimEars still haven’t arrived, where are they?

A: The courier services we use provide tracking information. The tracking number is sent to you when your order gets shipped from us. If your plugs are delayed and no tracking has been sent to you, contact us Here and we’ll help you out.

 

 

Q: I can’t hear as well through my plugs anymore. They seemed to have clogged up.

A: To prevent clogging, you rinse your plugs in fresh water after each use or as often as possible. It the plugs have clogged up, you can place them in warm water (not hot water, about 40 degrees Celsius) and let them soak for one to two hours, this should dissolve the salt crystals and hearability should be restored. If you want to go one step further you can clean the mesh using a soft brush or cloth after having soaked the plugs in warm water which will eliminate any remaining salt crystals. When cleaning the mesh, make sure to take care not to put too much pressure on the mesh as it can weaken its bond to the plug.

 

 

Q: The adhesive holding the mesh on my SwimEars came loose.

A: To prevent this from happening in the future please avoid pushing in the very middle of the mesh when fitting or adjusting the plugs. In fact, try your best to avoid touching the mesh in general. If this happens within 6 months after purchase we’ll send you a replacement core with a new mesh under warranty.

 

 

Q: I have lost my plugs, can I get new ones?

A: Unfortunately we cannot replace lost plugs. SwimEars come with a range of size options and it is important that you find the perfect fit for your ear. With the right fit SwimEars are designed to stay in during your entire swim session and are proven to do so 99.9% of the time. There is no guarantee though and accidents where plugs fall out may occur. If you use the leash, the risk of losing your plugs will be eliminated so we advise wearing the leash.

 

 

Q: My SwimEars have broken, what can I do?

A: SwimEars come with a 6 month warranty from the date of purchase  so if your plugs break within this time due to normal use, we’ll replace what is broken (If you purchased your SwimEars from elsewhere other than this website, reach out to your point of purchase and they will support you). After the warranty runs out spare parts can be purchased Here.

 

 

Q: I have lost one of my ear plug parts, can I buy just a single part?

A: Yes you can. If you have lost a part, you can order spare parts in your size instead of buying a whole new set of SwimEars. Shop for spare parts Here.