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Terms & Conditions

Terms of Trade Agreement

The use of the SwimEars NZ website is governed by the following policies.  Placement of your order indicates you have read and accepted these terms and conditions.  

Prices  

Prices on this website are in New Zealand Dollars and include GST of 15%.  Products sold to customers living outside of New Zealand may incur duties and taxes. You will be responsible for these upon delivery and these charge are not included in your order total.  

Order Acceptance Policy

SwimEars NZ does not accept orders from dealers, exporters, wholesalers or other customers who intend to resell.  

Stock Availability    

All stock listed on the SwimEars NZ website is available for immediate dispatch. However in the unlikely event that our stock levels are not accurate and we are unable to supply immediately we will ring you to advise a delivery date or to organise a refund.  

Payment  

Credit card payments are through DPS Solutions – NZ’s leading credit card payment provide and offers the highest level of security. 
Direct Payment via online banking is also available.

Order Cancellation

Once an order has been made it can't be cancelled or altered.

Returns and Refunds  

SwimEars NZ is committed to risk free buying so we have a 7 day no questions asked returns policy on all items sold on this website. You must contact us within 7 days of receiving your order and provided the item and its packaging are in the original condition including all ticketing and labelling we will exchange or refund.   

You are responsible for the freight charge to return items and we recommend you send these well packaged via registered post as we are not responsible for lost or damaged in transit. Once we have received your return it will be inspected and processed within 24 hours to ensure you receive your exchange or refund as quickly as possible. We will ship an exchange to you free of charge and refunds will be issued to the same credit card as the items were originally charged to.  

You are welcome to ring to speak to our friendly staff on 03 477 3965 or email sales@hydrosurf.co.nz to discuss any aspect of your order, purchase, exchange or refund.       

Please return all items to: 

SwimEars NZ
12a Jutland Street
Dunedin, 9016

and remember to include your name address and contact phone number.

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